The Housing Ombudsman's Complaint Handling Code promotes the progressive use of complaints, providing a high-level framework to support effective handling and prevention alongside learning and development.

The code aims to enable landlords to resolve complaints raised by tenants quickly and to use the learning from complaints to drive service improvements.

The Housing Ombudsman expects landlords to carry out regular self-assessments and take appropriate action to ensure compliance with the code.

Download the council's Housing Ombudsman Complaint Handling Code Self-Assessment Form